Shipping Policy
Shipping Methods
We provide Standard Shipping to most countries, and Express Shipping services are still gradually opening up. Currently, Express Shipping is only available to select countries or regions.
Free Shipping for U.S.:
We offer free shipping services to most countries when your order total reaches USD 199.99. (Note: Free shipping is calculated on the subtotal after discounts are applied.) The final price will be reflected on the checkout page.
| Area | Countries not eligible for shipping |
|---|---|
| America | Angola, Argentina, Aruba, Bermuda, Chile, Costa Rica, Dominican Republic, Greenland, Guadeloupe, Jamaica, Martinique, Panama, United States Minor Outlying Islands, Uruguay |
Note for U.S. Customers:
All orders are subject to DDP (Delivered Duty Paid), which means taxes and duties are included in your checkout amount. The shipping cost will be calculated on the checkout page, and the total amount includes applicable taxes.
Other Countries/Regions Customers:
Free Shipping:
We offer free delivery services for most countries when the total order amount reaches USD 119.99. This free shipping offer applies to a wide range of countries and will be reflected on the checkout page.
Countries eligible for free shipping:
| Area | Countries eligible for free shipping |
|---|---|
| Europe | Austria, Belarus, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Ukraine |
| Asia | Indonesia, Japan, Malaysia, Philippines, Singapore |
| Oceania | Australia, New Zealand |
| Middle East | Israel, United Arab Emirates |
Note for Non-U.S. Customers:
We want to assure our valued customers outside of the United States that our shipping policies remain unaffected by the U.S. tax reforms. You can continue shopping with confidence, as the delivery times and policies for your region remain the same. No delays are expected for shipments to other countries.
⚡ Worldwide Delivery Times:
- Orders are processed within 1-2 business days. During holidays, there might be delays.
- Delivery times vary based on your delivery address and selected shipping method, typically ranging from 10 to 15 business days.
- Some orders may be shipped in separate packages if multiple items are ordered.
- In-stock items ship within 1–2 business days; out-of-stock items will ship within 20 days.
After your order ships, you will receive a shipping confirmation email with tracking details.
Shipping Cost:
Shipping fees are based on the total weight of your order and are displayed at checkout.
Countries We Do Not Ship To:
America: Angola, Argentina, Aruba, Bermuda, Chile, Costa Rica, Dominican Republic, Greenland, Guadeloupe, Jamaica, Martinique, Panama, United States Minor Outlying Islands, Uruguay
Europe: Bosnia & Herzegovina, French Southern Territories, Guernsey, Liechtenstein, Malta, North Macedonia, Serbia
Asia: Azerbaijan, Brunei, China, Georgia, India, Iraq, Lebanon, Qatar
Africa: Mali, South Africa
Oceania: New Caledonia
Middle East: Kuwait
Other: Saint Martin, Turkey
Order Tracking:
-
Self-Service Query:
You can track your order by entering your order number and email on our Order Status Page or www.17track.com. -
Via Email:
After your order ships, you will receive an email with tracking details. -
Customer Service:
If you cannot find your order status, please contact us at [email protected].
Contact Incerunmen
Email:
[email protected]
Email Reply Time: 9am to 6pm, from Monday to Friday (UTC+8 time zone).
If you have any other questions, please feel free to contact us. We look forward to responding to your inquiry within 24 hours of the business day.